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VITI Voice · Compliant Predictive Dialer

Predictive dialer solutions that scale with you - without the operations burden.

Engineered for outbound and blended campaigns: real-time algorithms minimize agent idle time, route only answered calls to live agents, and keep your dialer DNC/TCPA-compliant from day one. Hosted and secured by a cybersecurity firm - consent logging, recording retention, and toll-fraud protection built in.

Get a dialer quote →See VICIdial hosting

What you get

VICIdial done right - for outbound that has to actually perform.

Out-of-box dial modes for inbound, outbound, blended, predictive, manual. No campaign-config nightmare; tested defaults that work on day one.

Predictive dialing algorithm

Real-time prediction of agent availability based on average handle time, drop rate, and live agent state. Tunable per-campaign for compliance vs throughput.

Inbound, outbound, blended

One platform, one agent UI. Switch a campaign from outbound to blended without re-licensing or moving agents.

Carrier integrations

PJSIP-ready trunks pre-configured for Tata, Ozonetel, Knowlarity, Twilio, Telnyx, Bandwidth, and any standard SIP provider. Bring your own carrier if you have a rate sheet you like.

PCI + consent-aware recording

Pause / resume recording per agent, per call segment. Retention policies + consent logging wired to PCI-DSS and your local data-protection law (GDPR, TCPA) from the image.

Real-time supervision

Whisper, barge, monitor. Live wallboards for queue depth, agent state, drop rate, contact rate. Agents see the same numbers you do.

CRM + ticketing webhooks

Push every disposition to your CRM (Salesforce, HubSpot, Zoho, Freshdesk, custom). Pull lead lists in via API or scheduled CSV.

Numbers that matter for an outbound dialer

10k+
Concurrent calls validated on cluster setups
≤ 2 min
Time to provision a fresh dialer
99.9%
Hosted uptime SLA

How an engagement runs

From scoping call to live dialer in two weeks.

No vague timeline. Each step has a date and a deliverable.

01

Scope

Week 1, day 1. 30-minute call: agent count, daily volume, dial mode, carrier, compliance requirements. Fixed-price proposal within 2 business days.

02

Provision

Day 3-5. Single-server image or multi-node cluster spun up on Hetzner / AWS / your cloud. Trunk credentials wired. Test campaigns up.

03

Migration + config

Day 5-10. Import existing leads, campaigns, dispositions, recordings. Agent training session. Soft-launch on one team.

04

Go live + handover

Day 10-14. Full cutover. Runbook handed to your team. Optional managed-services retainer kicks in if selected.

Predictive dialer FAQ

Predictive vs power vs preview - which mode should we use?
Predictive maximizes agent talk time; best for high-volume B2C with disposable lists and well-trained agents. Power dials one at a time as agents become available - safer for compliance, lower drop risk. Preview shows the lead before dialing - best for B2B and high-value leads where context matters. We let you mix per-campaign.
Can we scale up during peak campaigns?
Yes. Single-server images comfortably handle 500-1000 concurrent calls. Above that we move you to a multi-node cluster (separate DB / web / dialer / archive nodes) - validated to 10,000 concurrent in production for a collections BPO.
Are you TCPA and data-protection compliant out of the box?
Compliance is your operational responsibility - we ship the technical scaffolding (consent logging, recording retention controls, DNC integration if you want it, agent permission scopes wired to least-privilege). The policy + training side is yours; we hand off runbooks during onboarding.
What does it cost?
Tier-based pricing in your local currency (INR / USD / GBP / EUR). Most outbound BPO clients land between the equivalent of USD 250 and USD 2,500 per month for managed hosting depending on agent count + recording storage. Unmanaged self-hosted images are roughly half that. Quote-based for 200+ seat operations.
Can we migrate our existing VICIdial install?
Yes. Typical migration: 4-8 hours of cutover work depending on data volume (agents, campaigns, lists, recordings). Fixed-price project alongside provisioning. The new cluster comes up in 2 minutes; the data migration is the slow part.

Need a predictive dialer live by next Monday?

Scoping call this week. Fixed-price proposal in 2 days. Live in 2 weeks.

Get a dialer quote →