Client Support
How can we help you?
Existing VITI clients reach us through three channels. We strive to make support as easy and well-organized as possible. Please use the contact information below for technical support requests only.
Support channels
Three ways to reach the support team.
For active incidents, please call first. For everything else, any channel works - we route to the same human queue.
Phone (US / global)
+1-646-504-6376 - US clients can use this number; same routing.
[email protected] - use this for attachments, large context, or when you prefer a paper trail.
Active incident? Call first
If you're mid-incident, call the phone number above. We'll get you a war room within the hour.
New work / scoping
Use the contact form. Replies within one business day.
Vendor / partnership inquiry
Same channels with "partnership" in the subject. Routes to the right person same-day.
What clients tell us about our support
Need help right now?
Call the appropriate number above for incidents. For everything else, submit a request and a real human replies.