VITI Security
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Industries · Call Center & BPO

Dialer hosting, agent infrastructure, and security for outbound and inbound BPOs.

VICIDial deployment in under 2 minutes. Agent workstations. PCI-aware recording. We grew up in this industry.

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What BPO operators trust us with.

VICIDial hosting

Managed or unmanaged, single or multi-server cluster. ≤ 2 min provisioning.

Agent infrastructure

Thin clients, softphones, headsets, Wi-Fi for the floor. Procurement to deployment.

Compliance + recording

PCI-aware call recording, retention, agent screen capture, DPDP consent tracking.

VITI Voice

Secure dialer infrastructure for contact centers.

VITI Voice - VICIDial Hosting

Secure, hardened VICIDial cloud hosting in under 2 minutes. Zero-trust access, VoIP-fraud protection, DPDP-compliant.

Predictive Dialer

Compliant predictive dialing for outbound + blended campaigns - DNC/TCPA-aware, consent-logged.

Fully Managed Hosting

24/7 operations, patching, on-call, security hardening. We run the dialer; you run the campaigns.

What is at risk

A contact center is a treasure chest of regulated data - and attackers know it.

Every campaign you run touches data that is valuable to fraudsters and heavily watched by regulators. The dialer that drives your revenue is also your biggest attack surface. When a BPO is breached, it is rarely the network that hurts most - it is the customer trust, the client contracts, and the recordings that walk out the door.

  • Toll fraud and SIP-trunk abuse: a compromised dialer can rack up lakhs in international call charges overnight, often over a weekend before anyone notices.
  • Call-recording exposure: recordings frequently capture card numbers, PII, and account details. A leaked recording archive is a direct PCI and DPDP breach.
  • Lead and customer database theft: your dialing lists, dispositions, and CRM exports are exactly what a rival or a data broker will pay an insider to copy.
  • Agent account takeover: shared logins, weak passwords, and unrestricted remote access let one phished agent open the whole floor.
  • Client-contract liability: most enterprise BPO contracts now carry security and audit clauses - one incident can cost the account, not just the cleanup.

How we secure the floor

We harden the dialer, the data, and the people who touch it.

Securing a contact center is not a single product - it is layered controls across the VICIDial stack, the recording pipeline, and every agent session. Here is what we put in place.

Hardened VICIDial + telephony

Locked-down Asterisk configuration, SIP authentication, IP allow-listing, and rate limits so a stolen credential cannot dial the world. Patching and CVE monitoring stay on us.

Toll-fraud detection

Real-time alerting on abnormal call volume, premium-rate destinations, and off-hours spikes - with hard caps that throttle a runaway campaign before the bill explodes.

Recording + data protection

Encrypted recording storage, pause-and-resume on card capture, access logging, and retention policies aligned to PCI-DSS and DPDP so sensitive audio is not sitting unprotected.

Agent access control

Per-agent identity, MFA on admin and remote access, least-privilege roles, and session logging. No shared root, no anonymous logins, no standing VPN keys.

Lead + CRM data governance

Encryption at rest, export controls, and audit trails on who pulled which list, so insider data theft leaves fingerprints instead of going unseen.

Compliance evidence

We produce the access logs, recording-retention proof, and control documentation that enterprise clients and auditors ask for - so security clauses in your contracts stop being a liability.

How an engagement runs

From audit to a continuously monitored floor.

We start by finding what is actually exposed on your dialer and data, then close the gaps and keep watch - without taking your campaigns offline.

01

Step 1: Security audit

We review your VICIDial cluster, telephony config, recording storage, agent access, and lead-data flows. You get a plain-English findings report ranked by what a real attacker would hit first.

02

Step 2: Harden + remediate

We close the high-risk gaps: SIP and trunk lockdown, MFA, encryption, retention policy, and toll-fraud caps. We schedule it around your campaigns so the floor keeps dialing.

03

Step 3: Monitor + alert

We wire up alerting for toll fraud, abnormal logins, and bulk data exports, so a problem reaches you in minutes - not on next month invoice.

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Step 4: Prove + maintain

We deliver the compliance evidence your clients and auditors want, then keep patching, reviewing access, and updating controls as you scale seats and campaigns.

Why BPO owners take dialer security seriously

< 2 min
To provision a hardened, security-tuned dialer
24/7
Toll-fraud and abnormal-login monitoring on the floor
100%
Of call recordings stored encrypted with access logging

Call center and BPO security FAQ

How do you stop toll fraud on our dialer?
We lock down SIP authentication and trunk access, allow-list known IPs, and set hard caps and rate limits on call volume and premium-rate destinations. On top of that we monitor for abnormal patterns - off-hours spikes, sudden international dialing - and alert (or auto-throttle) before the charges run away. The goal is that a stolen credential simply cannot dial the world.
Are our call recordings a compliance liability?
They can be, because recordings often capture card numbers and personal data. We encrypt the recording archive, log every access, apply retention limits, and support pause-and-resume so card details are never captured in the first place. That keeps the archive aligned with PCI-DSS and DPDP expectations instead of being an unprotected breach waiting to happen.
Can you secure agent access without slowing the floor down?
Yes. We move you off shared logins to per-agent identity with MFA on admin and remote access, scoped to least-privilege roles. Agents still log in and dial normally - the difference is that every session is attributable and a single phished agent cannot expose the whole cluster.
Will hardening the dialer take our campaigns offline?
No. We schedule remediation around your campaigns and apply changes in stages. Provisioning a new hardened dialer takes under two minutes, and on existing clusters we sequence the work so you keep dialing throughout.
Our clients now demand security clauses in contracts. Can you help us meet them?
That is exactly what we produce. We deliver the access logs, recording-retention proof, encryption posture, and control documentation that enterprise clients and auditors ask for - so the security and audit clauses in your contracts become something you can answer, not something that costs you the account.
Do you handle both the dialer and the surrounding IT?
Yes. We grew up running VICIDial and VITI Voice infrastructure, and we secure the full stack around it - agent workstations, network, identity, lead and CRM data - so you have one team accountable for both uptime and security.

Need a dialer up by next Monday?

Pick a tier and we'll have you live before lunch tomorrow.

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