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VITI Voice · Fully Managed & Secured

Fully managed VICIdial cloud hosting - we run the dialer so your team runs the campaigns.

In outbound and inbound call centers, every second counts. Downtime, lagging servers, or poorly configured dialers mean lost revenue and frustrated customers. Run by a cybersecurity firm, our fully managed VICIdial service delivers the speed, reliability, and security your business demands - hardened, patched, toll-fraud-protected, and DNC/TCPA-aware - without the complexity of managing the infrastructure yourself.

Get managed-hosting pricing →Unmanaged option

What 'fully managed' actually means

Operations + security + tuning, on a fixed monthly fee.

Not a portal where you open tickets and wait. A named engineer who knows your dialer, your trunk providers, and your peak hours.

24/7 monitoring + on-call

Real-time dashboards on call quality, drop rate, system load, trunk health. Paged engineer responds within an hour, day or night.

Patching + hardening

OS patches, VICIdial point releases, security updates applied during your scheduled maintenance window. Regression-tested first; never blind.

Backup + DR drill

Daily encrypted backups to a separate region. Restore drill every quarter; documented evidence so you can show your auditor.

Campaign tuning

Monthly review with your operations manager: drop-rate analysis, AHT trends, trunk-cost benchmarking, predictive-pace tuning. Most clients see 15-25% more agent talk-time in the first quarter.

Carrier coordination

When a trunk provider has an outage or quality dip, we are the ones on the call with them - not you. Failover to backup trunks happens automatically.

Compliance scaffolding

PCI + consent-aware recording controls, consent logging, retention policies enforced. We do not own your compliance posture; we make sure the technical surface does not block it.

What you stop spending on when you go fully managed

0
Engineers you need to hire
< 1 hr
Average incident response time
99.9%
Uptime SLA on managed hosting

How we onboard

From your current setup to fully managed in 2 weeks.

Whether you are migrating from another host or starting fresh.

01

Discovery

Week 1, day 1-2. Inventory of current dialer (if any), agent count, daily volume, trunks, recording requirements, compliance scope. We document what exists.

02

Provisioning

Day 2-5. Fresh VICIdial cluster sized to your peak load. Trunks wired. Recording storage configured. Backup region selected.

03

Migration

Day 5-12. Existing campaigns, leads, dispositions, agents, recordings imported (if migrating). Soft-launch on one team to verify everything works.

04

Full cutover + handover

Day 12-14. DNS / carrier failover. All agents on the new system. Runbook handed to your ops team. Managed-services SLA in effect from this day forward.

Managed VICIdial FAQ

What is the difference between managed and unmanaged hosting?
Unmanaged: we hand you the image, the docs, and the keys. You handle patching, monitoring, and incidents. Managed: we do all of that 24/7, plus monthly campaign tuning and quarterly business reviews. Pricing is roughly 2x for managed because you get our engineering time on call.
What is the typical cluster size you manage?
Most clients run single-server images comfortably handling 500-1000 concurrent calls. We also manage multi-node clusters (separate DB / web / dialer / archive nodes) - largest in production: 10,000 concurrent calls for a collections BPO.
Do you support our existing trunk provider?
Almost certainly yes. We have PJSIP-ready profiles for Tata, Ozonetel, Knowlarity, Twilio, Telnyx, Bandwidth, and most major carriers. Bring your own SIP credentials and we wire them in during onboarding.
What if we want to switch from another VICIdial host?
Standard migration: 4-8 hours of cutover work depending on data volume. Fixed-price project. We coordinate the DNS + carrier failover so cutover happens during a planned maintenance window with minimal downtime.
How is managed hosting priced?
Tier-based on agent count + recording retention + cluster size, invoiced in your local currency (INR / USD / GBP / EUR). Typical managed-hosting engagements: the equivalent of USD 500-3,500/month for 25-200 agents. Annual prepay gets 10% off. Quote-based for >200 agents or multi-region.

Tired of being on-call for your own dialer?

Scoping call this week. Fixed-price proposal in 2 days. Fully managed in 2 weeks.

Get managed-hosting pricing →