#Call Center

24x7 Managed IT for Call Centers: 99.99% Uptime Reality

May 17, 2026

Cybersecurity for Call Centers: PCI-DSS, ISO and DPDP

May 17, 2026

Lead Firewall for Call Centers: Protecting Outbound Lists

May 17, 2026

Outsourcing VICIdial Hosting: When and Why

May 17, 2026

VICIdial Predictive Dialer Setup: From 50 Agents to 500

May 16, 2026

VICIdial for Indian BPOs: Setup, Scaling, and Hardening

May 16, 2026

Vicidial Multi-Server Migration: BPO Case

How we migrated a single-server Vicidial deployment hitting capacity at 350 concurrent agents into a 5-node cluster handling 2,000 agents — without a service interruption window.

Apr 28, 2026

Vicidial Multi-Server Setup: 2026 Guide

A practitioner-grade walkthrough of the Vicidial multi-server cluster we deploy for clients running 500–5,000 agents — components, MySQL replication, trunk routing, security hardening, and the pitfalls we have debugged the hard way.

Apr 28, 2026

Critical Secure Remote IP Phones Using FreePBX and ZeroTier

Jan 4, 2026