Predictive Dialer Solutions That Scale With You
Empower Your Call Center with Smart Dialing
At ViTi Security, our VICIdial Predictive Dialer Solutions are engineered to revolutionize how your call center operates. Designed for both outbound and blended campaigns, our system uses real-time algorithms to minimize agent idle time and maximize talk time. Whether you’re running B2B lead generation, B2C sales campaigns, or political outreach, our hosted VICIdial platform dynamically predicts agent availability, initiates calls, and routes only answered calls to live agents.
The result? Higher connection rates, reduced wait times, and a measurable increase in campaign efficiency.
Customized VICIDial Setup
Every call center is unique. That’s why we configure VICIDial specifically for your campaign type, call volume, and agent workflows—no cookie-cutter installs.
24/7 VICIDial Support
From installation to live campaign monitoring, our team is on standby day and night to ensure your VICIDial system never misses a beat.
High Uptime & Reliability
Our servers and network are optimized to ensure 99.99% uptime and minimal latency, keeping your campaigns running without interruptions.
Scalable for Growth
Whether you're starting with 5 agents or scaling to 500, our VICIDial infrastructure is designed to grow with you—securely and efficiently.
Built for Scale, Security, and Speed
Our solutions are hosted on secure, redundant infrastructure that scales effortlessly as your operation grows. From 10 agents to 1,000 concurrent users, our VICIdial hosting architecture ensures zero lag, real-time reporting, and optimized SIP traffic handling. Every dialer node is monitored 24/7 by our NOC engineers, ensuring 99.99% uptime.
ViTi Security integrates predictive dialing with compliance-first features—DNC scrubbing, call recording, disposition tracking, TCPA protections, and dynamic lead routing. You stay compliant while focusing on conversion.
VICIDial Services for Call CentersIntegrations and Custom Workflows
ViTi Security supports full API-level integrations with Salesforce, Zoho, HubSpot, Freshdesk, and proprietary CRMs. We also provide webhook-based lead injection, real-time lead tracking, and auto-notification systems. Our solutions are adaptable to voice broadcasting, press-1 campaigns, appointment scheduling, and agent-less drops—all fully optimized within your VICIdial environment.
Why Choose Our VICIdial Predictive Dialer Services?
Unlike traditional dialers that rely on static dialing logic, our predictive dialer adapts dynamically to real-time campaign metrics. Our clients report up to 300% improvement in contact rates and up to 40% shorter call durations. Our team handles everything-from VICIdial setup, campaign optimization, and carrier management to integration with CRMs and APIs. You focus on growth; we manage the tech.
Cutting-edge tools
that drive performance
If your technology is draining resources rather than optimizing them, we can get you back on track. A professionally managed services provider can give you the decisive edge to:
Technical Implementation
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IT Helpdesk Support
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What clients say about our Managed IT Services
