Industries

Call Center and BPO

24/7 secure, VoIP-optimized IT services for telesales teams, call center and BPO operations that demand always-on performance.
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Focus

Call center and BPO rely on uninterrupted performance. Downtime, latency, and unsecured connections don’t just impact service – they impact revenue. ViTi Security provides secure, VoIP-optimized infrastructure and endpoint management for inbound, outbound, and blended call operations. We help reduce call drops, protect recordings, and ensure crystal-clear communication across remote and on-premise teams.

Whether you’re managing a small telesales team or a multi-shift global BPO, we deliver resilient network design, server hardening, and 24/7 monitoring that supports your uptime SLAs. Our IT services help you stay compliant with industry regulations like GDPR and India’s DPDPA 2023, while keeping your leads, customer data, and recordings protected across all agent endpoints.

Your BPO IT partner - optimized for voice, speed, and security

We specialize in high-availability call center environments where milliseconds matter. ViTi Security supports Asterisk, VICIdial, Zoiper, SIP softphones, and CRM integrations with secure network architecture, firewall setup, and 99.9% uptime hosting. From call routing to encrypted storage, we optimize the infrastructure so you can focus on contact rates and conversions.

We monitor system health, call quality, and agent devices 24/7 to prevent failures and security breaches before they happen. Whether your agents are onsite, remote, or hybrid, we deliver end-to-end protection with endpoint lockdowns, real-time alerts, and regular backup systems – so your campaigns run at full capacity, every time.

Performance that powers your agents - onsite or remote

Poor voice quality or dropped calls cost you conversions. ViTi Security helps call center and BPO eliminate lag, secure voice data, and stabilize uptime – so your agents deliver consistent results.
We support remote onboarding, system optimization, and campaign rollouts with secure, scalable infrastructure. From local dialing to predictive dialing – we make your tech work harder for your agents.

Our IT Services for Call Center and BPO

  • Global, 24/7 uptime monitoring
  • VoIP-optimized network configuration
  • CRM & softphone integration
  • Call recording encryption & backup
  • Remote workforce setup & lockdown
  • GDPR & DPDPA compliance support
  • Call log analytics & bandwidth optimization
  • Secure SIP firewall and VPN deployment

Run smarter, safer, & faster call operations

ViTi Security helps Call Center and BPO reduce latency, boost connection quality, and meet compliance goals – with IT services built specifically for high-volume, voice-centric environments.
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Learn more about global BPO compliance frameworks like GDPR and India’s DPDPA 2023.

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Partner with Us for Comprehensive IT

We’re happy to answer any questions you may have and help you determine which of our services best fit your needs.

Call us at: +91-74809 33470
Your benefits:
  • Client-oriented
  • Independent
  • Competent
  • Results-driven
  • Problem-solving
  • Transparent
What happens next?
1

We Schedule a call at your convenience 

2

We do a discovery and consulting meting 

3

We prepare a proposal 

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