Frequently Asked Questions (FAQs)
We’ve compiled the most common questions from our clients to help you better understand how ViTi Security delivers secure, scalable, and compliant IT solutions tailored for growing organizations across India and North America.
What are ViTi Security’s primary services?
We specialize in two core service models designed to meet different business needs:
- Fully Managed IT Services: ViTi Security takes full ownership of your IT operations — from proactive monitoring and infrastructure management to end-user support, patching, and security enforcement — all for a predictable monthly fee.
- Co-Managed IT Services: We extend your internal IT team by managing routine tasks, advanced troubleshooting, and backend infrastructure. This includes patch management, project execution, ticket resolution, and 24/7 remote support — while your internal team handles user-level control.
What other solutions does ViTi Security offer?
ViTi Security offers a comprehensive suite of services beyond managed IT, including:
- Cybersecurity Services (Compliance, Risk Mitigation, Penetration Testing)
- Cloud Services (Migration, Hosting, Cloud Security)
- IT Consulting & Strategy (vCIO)
- ISP & Network Connectivity Solutions
- VICIdial & Call Center Automation
- Compliance Consulting (DPDPA, GDPR, CCPA, HIPAA)
What business challenges do you solve?
ViTi Security is more than an IT provider — we’re your strategic partner. Our solutions help businesses:
- Improve productivity and streamline operations
- Enhance data protection and compliance posture
- Eliminate downtime and reduce incident frequency
- Optimize cloud infrastructure for cost and performance
- Mitigate legal risk and cyber exposure proactively
What’s included in your Core IT Service stack?
All Managed IT agreements include a foundational bundle of critical services:
- vCIO Consulting: IT roadmap, budgeting, compliance strategy
- Concierge Support: Dedicated account advisor & business liaison
- Client Toolset: RMM, ticketing, documentation, and CRM
- Vendor Management: Coordination with ISPs, SaaS vendors, and device manufacturers
- Procurement Assistance: Authorized sourcing, licensing, and configuration support
- Network Oversight: Real-time monitoring, SSL/domain management, and incident remediation
For multi-location clients, enhanced support plans are available to cover expanded infrastructure.
How is ViTi Security different from traditional IT providers?
- We enforce standardized IT processes and compliance benchmarks.
- Our onboarding model is capped to maintain quality — never more than two new clients per month.
- Strategic Business Reviews (SBRs) are mandatory, not optional.
- We don’t just fix — we architect secure, quiet, and stable IT environments.
How do you ensure fast and responsive support?
- Direct access to techs for end users (no middlemen).
- Data-driven process improvement from support analytics.
- Prioritized SLA model: P1 (Business-critical outage), P4 (Non-urgent tasks like password resets)
- We implement self-serve tools like password reset portals to reduce friction for your team.
Which industries do you specialize in?
- Professional Services (Legal, Accounting, Consulting)
- Finance & Insurance
- Healthcare & Medical Compliance
- Real Estate & Property Management
- SaaS & eCommerce
- Manufacturing & Export
- Nonprofits & NGOs
Our infrastructure is tailored to ensure compliance with DPDPA, GDPR, HIPAA, and industry-specific mandates.
Do you offer disaster recovery and backup solutions?
Yes. ViTi Security provides business continuity solutions including automated encrypted backups, geo-redundant cloud storage, and customizable RTO/RPO strategies. We ensure rapid recovery and regulatory compliance during any IT disruption.
How do you help clients stay compliant with privacy laws?
We design systems aligned with DPDPA (India), GDPR (EU), CCPA/CPRA (US), and HIPAA (Health). Our services include documentation templates, consent architecture, vendor compliance management, and incident response readiness.
Can ViTi Security integrate with our current systems?
Absolutely. We support integration with CRM systems, cloud storage, telephony (like VICIdial), ERP, and third-party APIs. Our team ensures compatibility, security, and streamlined workflows with minimal disruption.
Do you provide 24/7 monitoring and incident response?
Yes. Our team offers around-the-clock monitoring, threat detection, and incident response services. We respond to anomalies in real time to contain risks and notify stakeholders per SLA timelines.
How scalable are your IT solutions?
Our solutions are cloud-native, modular, and tailored for scalability. Whether you’re a startup or a multi-office enterprise, we customize your IT stack to scale seamlessly with your growth roadmap.
Do you assist with IT procurement?
Yes. We help businesses procure hardware and software via authorized channels, manage licenses, validate configurations, and track warranties — ensuring optimal ROI on all technology investments.
What makes ViTi Security a trusted name in cybersecurity?
ViTi Security stands out by delivering end-to-end cybersecurity solutions, from penetration testing and firewall configuration to DPDPA and GDPR compliance. Our IT FAQs highlight how we secure businesses using layered defense models, ensuring 24/7 protection against evolving threats.
Why are managed IT services better than break-fix support?
Our IT FAQs explain that unlike reactive support, managed IT services focus on prevention, uptime, and scalability. With ViTi Security, you get proactive monitoring, strategic planning, and predictable costs — eliminating emergency disruptions and surprise invoices.
How does ViTi Security handle cloud hosting migrations?
According to our most common IT FAQs, ViTi Security ensures zero-downtime cloud migrations using a well-tested blueprint. We handle cloud assessment, staging, data replication, and security hardening for AWS, Hetzner, or private cloud platforms.
Are your solutions compliant with India’s DPDPA and global laws?
Yes. Our IT FAQs section details how every ViTi Security deployment considers DPDPA (India), GDPR (Europe), CCPA/CPRA (California), and HIPAA (Healthcare). We help clients stay legally compliant while simplifying audits and privacy reporting.
Where can I read all the important IT FAQs in one place?
Right here on this page! ViTi Security has compiled a comprehensive list of IT FAQs covering managed services, cloud, cybersecurity, compliance, industry focus, and more. Bookmark this section to revisit answers or
connect with our team for tailored advice.
Have More Questions About IT FAQs or Our Services?
We’re here to help. Whether you need deeper insights into our IT FAQs, managed IT support, or compliance offerings —
visit our Contact Us page to schedule a consultation with ViTi Security’s experts.
